You must be 13 years or older to request a Pottery Barn catalog. Pottery Barn Kids offers kids & baby furniture, bedding and toys designed to delight and inspire. This blog contains the author’s personal thoughts, which do not necessarily reflect the views of her employer. If you like Pottery Barn Catalog, you'll also like catalogs from IKEA, Crate & Barrel, Restoration Hardware, West Elm, and Grandin Road. This part is at the bottom of the thousands and thousands of cribs they sell every month. Pottery Barn is an American upscale home furnishing store chain and e-commerce company, with retail stores in the United States, Canada, Mexico and Australia. I cannot believe some one in that position could just do that. When I said that I didn’t pay almost $1000 for furniture that I had to drill holes into (and also that I didn’t want to destroy the furniture), she suggested that they have a furniture medic come and drill the holes. Best of luck in resolving the situation to your satisfaction, Elizabeth! I get a generous employee discount, and I wouldn’t shop here. When I persisted with their customer service reps, I found that there was a much better solution, which was having a furniture medic just come and fix the problem. Just had a very bad experience with Pottery Barn Kids myself. Apparently, Pottery Barn has people all over the country who are on contract to fix their furniture when it arrives screwed up. You also seem to have missed what the actual problem was. Pottery Barn Kids is a proud member of the Better Cotton Initiative. It doesn’t excuse the poor service you got, and you persevered far longer than I would have – but it may explain why they weren’t terribly responsive to your loyalty. Be sure to see the update to this post at the bottom of the post. Managers have a practice of telling customers anything to get them out of their hair. When the time finally came to place the order the girls that helped me were awesome. Borderfree delivers the world’s best stores with reliable international shipping, exclusive sales, and global order tracking. Curbside pickup available. Placing an Order with Multiple Shipping Addresses. Shortcut: N/A - Edit The Kendall did go through a vendor change so maybe that’s why you cannot get parts, but it is certainly no excuse for how you have been treated!!! Much more effective than an EECB. pottery barn phone number to place an order. They will tell you anything to sell you their less-than-quality items. Placing an Order by Phone. ORDER DELAY. they are relatively high in the air (from a baby’s perspective) and have a small surface area. I’m in the second week of working with Pottery Barn Kids customer service. Find expertly crafted kids and baby furniture, decor and accessories, including a variety of phone number. I was never treated like this in my entire life at any store. But let me just say this: these people in Mashpee went above and beyond helping me find and eventually get my beautiful new rug into my home. Pottery barn phone number. It hardly stands up to the rigors that children may put upon it. Create or shop a baby registry to find the perfect present. Buy online from our home decor products & accessories at the best prices. it’s a very simple marketing strategy that is becoming very popular amongst retailers, especially with the current technology and economy. There are a few different Pottery Barn catalogs available including the main Pottery Barn catalog, Pottery Barn Bed and Bath, Pottery Barn Kids, and PB Teen. You could probably also call PB’s corporate number and ask for her or someone in Corporate Customer Relations. I filled out the Williams Sonoma I dont have to write an intro for this post since I can just use the first paragraph from this post by meredith farkas. I felt like she sincerely cared about my business and my feedback, which was refreshing. So get a screwdriver and put the topper on yourself! From now on, I am staying away. I will return to this site, Meredith, next week and tell the whole story, when I see what customer service supervisor Chris in Oklahoma City ultimately does to make amends on my order. Had I not persisted — had I returned the dresser (losing all the money I paid for shipping) and/or just written off Pottery Barn after my first call — I would not have had a good outcome in the end. however, i have found that i usually get the best customer service when i, as the customer, appear calm and cool about the issue at hand, even if i’m actually seething inside after having cursed the situation a million times. we eventually worked our way up to an ethan allen armoire. Honest Review Of Pottery Barn Slipcovers In Premium Performance International Orders Pottery Barn Pottery Barn 36 Photos 141 Reviews Home Decor 800 Stanford I wish that the first person (or second, or third) I dealt with was as kind and helpful as Melanie, but I’m relieved that this all got resolved. Explore handcrafted, American-made modern furniture at Room & Board. Bottom line, won’t spend a penny there ever again, will let everyone else know how terrible the service was for an expensive piece of furniture that’s not much above particle board. There is no way I could have done what the furniture medic did since I don’t have a drill and never would have attempted doing something like that myself and potentially wrecking both pieces. Monday, 15 June 2020 Add Comment Edit. It just goes to show that persistence can pay off and that while the person you originally deal with may not have cared about your business, someone in the company very well might. Melanie was very pleasant to deal with and seemed genuinely concerned about about customer satisfaction. your public complaints are not going to change that fact. Call 877.812.6235, and one of our sales associates will be happy to assist you. Extended Holiday Gift Returns: To help with your holiday gift giving, purchases made between October 15, 2020 through December 26, 2020 can be returned until January 31, 2021. bruce springsteen produced two pretty crappy albums during the 90’s. Exclusive Events Join us at select stores for fun events with our Registry experts. For this reason, we encourage you to review these Terms and Conditions whenever you visit the Program websites. The best way to handle is sad state of affairs is to avoid shopping at Pottery Barn Kids. The 12 Best Places to Buy Furniture in 2021, How to Get a Free Catalog at Montgomery Ward, How to Request a Free LTD Commodities (ABC Distributing) Catalog, How to Request a Free What on Earth Gift Catalog. 3 reviews of Pottery Barn "The displays are so pretty it just makes you want to redo your whole house. It was maddening that the vendors did this but that’s what happened. To top it off, the person I talked to was totally rude (I assume the others who did the “please hold” trick would have been as well) and offered no assistance. Pottery Barn Kids exclusive. Customer service problems with Pottery Barn Kids – Part Deux … […], Meredith Farkas, Author, Information Wants to be Free. The Pottery Barn catalog is a home decor and furniture catalog filled with contemporary furniture, rugs, window treatments, bedding, bath accessories, lighting, pillows, accessories, and items for your tabletop as well as outside. AND I’d pay them for it! Placing an Order with Multiple Shipping Addresses. Hi. Pottery Barn Kids is only concerned with the numbers and the bottom line. Here it is: Pottery Barn Lost Would be interested in an emailable address, as well.